Electromaps is an electric mobility services provider based in Barcelona. Since 2009 we have been helping EV drivers around the world find all available charging points, both free and paid, and we provide access and payment options directly from our mobile application or RFID key fob to thousands of them.
The aim of our mission, borderless charging, is to unify the entire charging infrastructure and improve the experience for users of electric vehicles.
Electromaps is a collaborative platform, so the individual input from drivers are of vital importance in keeping all information up to date.
The information on charging points we show comes mainly from:
In Electromaps we have also developed a SaaS solution for the management and payment for the charging service for private companies and public entities. By publishing your charging points in real-time on Electromaps, we can ensure maximum visibility. As a company committed to a sustainable future, we are involved in several national and international research programmes to improve electric mobility and increase the use of renewable energies.
Although it is based in Barcelona (Spain), Electromaps works everywhere in the European market and offers information on charging points worldwide.
To download the application for your Android device, visit:
Add the charging points that do not appear in Electromaps by selecting "Add new charging point" option at the bottom right corner of the APP or on the web page.
This will help the whole community of electric vehicle drivers. Electromaps is a collaborative APP and we are the leading platform thanks to all of you.
To provide more information about the status of the charging point, you can add comments about it, including photos:
Don't forget that you can also add comments and photos from the Electromaps web map.
You can only edit the information of the charging points NOT connected to Electromaps, that is, those that do not send real-time information related to their status.
To edit the information of a charging point: Once selected on the map, you access the details through the "More information" button, you will find a button with a pencil icon at the top that will take you to edit mode.
To share a charging point with another person/s once selected on the map, you have to access the details through the “More information” button and you will find the share button in the upper right corner (Android), or well in the lower right corner (iOS).
If you have one or several charging points, or you are thinking of installing them, in Electromaps we offer the best solution for managing your charging points, whether public or private entity. You will have full control over them and users will be able to activate and access them with the APP and the Electromaps RFID Key Fob.
Just contact our sales team at firstname.lastname@example.org and they will offer you the best solution.
If the charging points have a colour, it means that they are connected to Electromaps and will therefore send us information in real time. What each colour means:
Points that are not connected to Electromaps do not transfer information to us in real time and are shown in grey.
Electromaps values what users say, and we wanted to take this into account in the representation of these charging points on the map.
Both the icons of the points with real-time information and those with no real-time information have the symbol (icon) of a face that shows the status of the point based on what the users say. This face can appear in the following colours:
Let's look at an example:
The lightning bolts on the icons of the charging points signify the following:
These values will improve over time as the charging infrastructure is upgraded.
We always try to provide you with the most up-to-date information. Many of the charging points we have send us information in real time. But with other charging points, it is the users themselves who are communicating the status of the charging point with their opinion, comments and reports on the status of the charging point.
We recommend you always check the information sheets on the charging points, read the comments, the directions for accessing the point, and look at the photos.
And if you visit a point do not forget to add comments and photos to evaluate the charging. This means the whole community will benefit from your input.
If any charging point is missing information or you experience a malfunction, you can add a comment or even make use of "Report status" function to let other users know about it
On the top right hand side of the APP you have the filter menu and you can filter by:
If a red marker appears in the filter menu icon in the search bar, it means that you have filters active, and this may affect the map by not showing all charging points. In other words, you will see fewer points than are actually on the map.
To see all existing charging points again, deactivate them via the "REMOVE FILTERS" button in the filters section.
Open the Electromaps APP on your mobile phone and you will see all the points near your location. To do this you must have the APP's location permission activated.
The easiest way to know which points can be activated with Electromaps is activating the filters so that the map only shows the connected points (in real-time), which can be activated with the APP or with the RFID Key Fob.
You can also check if the smartphone and RFID key fob icons appear on the point's details. If these two symbols appear, it means that this charging point can be activated with Electromaps APP or with the RFID Key Fob.
In the case of points where these icons do not appear and cannot be activated with Electromaps, take a look at the other information in the point's details. This will indicate how to access the point, which charging operator it belongs to, the person in charge, telephone number, etc...
At the points that can be activated with Electromaps a charging session can be activated in two ways: with the APP or with the RFID Key Fob. If you have never used Electromaps, follow these first steps:
It is important to have the GPS position activated on your mobile and the APP's location permission accepted.
Activate using the APP
RFID Key Fob
The charging price is set by the owner or CPO of the charging point and can be based on energy consumption (kWh consumed), time or other concepts such as simply connecting the cable.
At points that are accessible with Electromaps, the price is always indicated in the APP via the button on the connector: "VIEW PRICES".
Always make sure you have the necessary information before charging.
In the case of non-connected charging points, this information may be found in the information section of the charging point.
The charging price is set by the owner or CPO of the charging point.
In the case of activatable and accessible points in Electromaps that are from another provider, the price may be slightly higher with us, as we add the surcharge added by that provider so that the point can be activated and is accessible through us
The charging session will end when your vehicle's battery is fully charged.
But be very careful: some charging managers or charging points set the price by time, so the price can continue increasing even if your vehicle has finished charging and is still plugged in and parked at the charging point.
We always recommend removing the vehicle at the end of your charging session and leaving the charging point free for another user. Think about the community!
In addition, some charging points have a sign that limits the time the point can be used. Otherwise, you risk being penalised by the authorities.
Yes, you can report the status so that it is recorded and thus help keep the point information updated for the entire community. Click on the "Report Status" button that you will find in each connect
By reporting the status you automatically change the status color (face icon) until it is reconfirmed by us or another user.
You have a contact telephone number in the event of an emergency or another reason. This is located both at the charging point and in the information sheet for the charging point in the APP.
At the points we manage, our incident telephone number can be seen on the information sticker for the charging point, or on the information sheet in the APP.
If the charging point belongs to another operator, you will need to contact that operator or owner of that charging point.
If you have any questions you can contact us at email@example.com. We will try to answer you within 24 working hours.
Don't forget that you can use the "Report status" option from that point if you have problems during charging so that the community is aware of it immediately.
The owner of each charging point decides on the types of access available. In Electromaps we provide you with the accesses as indicated by the owners or as shared by the users with their input.
The fast-charging points (CCS and CHAdeMO sockets) have a built-in cable, while the semi-fast or slow charging points (Type 2 and Schuko sockets) do not. In this case, you will need to bring your cable with you. We have several cables for sale in our online shop.
An electric vehicle can be charged with direct current or alternating current, depending on the model and charging power. So, before choosing a charging point on our map, you should make sure that your vehicle is compatible with it.
To do this, you will need to check the type of socket available at the charging point. The charging power will always depend on the power delivered by the charging point and the power your vehicle is capable of receiving as alternating current or direct current. To find this out, contact the vehicle manufacturer or refer to the vehicle owner's manual.
Don't forget you can filter your search on the map by connector type and charging power.
If you want to know your charging history and your current charging session, you can access it through the APP in the "Charging History" option of the main menu at the bottom. You will find all the information about them there.
You can buy the RFID Key Fob in our online store:
Shipments to Spain, Portugal and Andorra are made by MRW and take between 24/48 working hours to arrive, except for the Canary Islands, Azores and Madeira, which usually take a few more days.
For shipments outside of Spain or Portugal, we have two options: normal shipment by ordinary mail, with a maximum estimated delivery of 3 weeks; or express courier, with delivery in 4-5 working days from when it leaves our warehouse.
Once you have the RFID Key Fob in your possession you must enter the mobile APP to enable it by the activation code and the instructions that you will receive along with the Key Fob.
However, the steps to follow are very simple. The first thing you should do is enter into the option "My account", then click on "RFID Key Fob" and there "Activate Key Fob". In this last step, you will be asked to insert the code that we will provide you with the Key Fob. As simple as that.
Yes, you can have as many key fobs as you want. We only recommend that you have them well identified with their corresponding activation code and/or alias, in case you want to disable it at any time. Or simply at the time of using them, that you know which one you are using.
First make sure that you have activated your RFID Key Fob, and if it is activated correctly, make sure that the charging point accepts activation via the RFID Key.
Also, check that you have a payment method (credit/debit card) associated with your user account on the APP.
If the problem still persists, write to us at firstname.lastname@example.org.
Don't worry, you just have to go to the RFID Key Fob menu and select the disable option of the key fob you want to block.
If you had any promotional balance, it is not lost, since it is associated with your user account.
And if you need a new RFID Key Fob, you can purchase it at our online store.
If you are not yet registered in Electromaps, you have the option to sign-up on the APP login screen. Follow the steps that the APP shows you and complete registration.
Don't forget that the username can only contain letters and numbers. Spaces or symbol are not allowed. If the username you are trying to enter already exists, the system will warn you, so you will have to try a different username.
With Electromaps you can activate and pay at thousands of free and paid charging points across Europe, free and paid. To be able to use the charging point, even if it’s free, you must first add a bank card in the “Payment method” section, within “My account”.
We currently only accept credit cards: Visa, Mastercard and AMEX. Other payment methods will be added shortly.
Don't forget that we never store your card details for security reasons.
Now with Electromaps you can accumulate promotional balance and use it to pay your charging sessions. Once you have a positive balance available, it will be used in your next charging session and once it reaches zero, the remaining amount will be paid by your bank card added in the payment method section.
If you have a pending payment, you will not be able to activate the next charging session.
If for whatever reason you cannot pay the ongoing charging session, don't worry, the system allows you to finish the charge normally, but remember that for the next charge you make, you will need to resolve the situation.
If you have any pending payment, you can see it in "Charging History" and accessing the detail of the charge, we give you the options to solve the non-payment.
If you want to get invoices with your personal/company information, you need to fill in the Billing Data first. If you do not have this information filled in, a simple receipt will also be generated for each charge you make.
In order to add your billing information, go to "My Account" > "Billing" > "Billing data".
Monthly in the Electromaps APP, you will always have available to download the invoices of your paid charging sessions that you have made with your vehicle. In "My Account" > "Billing" > "Invoices". Remember that if you want to receive invoices with your personal/company information, it is mandatory to have previously filled in the billing information that you will find in this same section.
Attention! The invoice is monthly-based and can contain several charging sessions for that month.
Example: the invoice for the chargings you made in October will be available at the start of November. And so on for each successive month.
Yes, you can use your user account simultaneously on different devices.
What you cannot do is activate different charging sessions at the same time with the APP, but with the RFID Key Fob you can activate as many charging sessions at the same time as there are key fobs associated with your user account.
On the APP login screen you have the option to recover your password (below the "Password" field).
If you use this option, an email with a code will be sent. You just need to enter it in the APP in order to create a new password. Once you have done this, you will need to go back to the login screen and log in with your email address and new password.
To delete your Electromaps account and your personal data, send us an email to email@example.com indicating your username, the email with which you are registered in Electromaps and the reason why you want to delete your account.
Yes, in the information sheet of each charging point you have the option to add that point as a favourite. You have to select the point, view its details via "More information" and then select the heart symbol you find at the top.
To see all your favourite points, just go to My account > Favourite charging points.
Unfortunately, it is not yet possible to reserve charging points. 😢
Unfortunately, it is not yet possible to create a route. 😢
During 2022, the products and services related to the Electromaps APP will be renewed and migrated to provide an improvement in the performance and functionalities offered.
Those users who already use the APP before the date communicated by Electromaps, must proceed to update the application to its latest version in order to continue using it, following the instructions and terms provided. During the aforementioned process, the data will be properly managed to avoid, as far as possible, the absence/loss of information.
Here are the items for which migrated users should take manual action, if needed: